Santiago's Info
Amenities
Accessibility
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Wheelchair-accessible entrance
Best PlaceJuice Reviews
Sadly wont be using Santiago's again. Ive been a bi-monthly customer for several years now and i will be looking to put my money in to more consistency and more customer focused barbers in future. I came back today to give this place a last throw of the dice after some very average cuts recently. As i walked in I was very faintly acknowledged at the door, I then spent 25 minutes waiting around and watching the guy who cut my hair at 150 mph last time, cut his fellow colleagues hair with more attention to detail than i have seen in my life. (I walked out in disbelief) The tall guy who often uses the station nearest the front entrance is very good and is holding this business together for me but i just don't seem to be able to ever catch him.
Very poor experience. They seem to rush just to get your money and get back to their phones. Or they will just put the phone between their face and shoulder and carry on cutting. The guy near the window isn't too bad but the other guy is astonishingly bad. He just rushes like he can't be bothered and does a terrible job because of this never using them again.im paying with my hard earned money I expect it done properly. I had a beard trim it was cut too short on the bottom and had stubble left in several places and one side wasn't even straight. They also only know one fade iv asked for a low fade but they couldn't do it. Would not recommend.
Really good barbers and will always use them. They are quick and accurate to how you want your hair done, nothing worse than saying you want it like this and is completely something else. Here you have none of that. Prices are reasonable parking is not best but they can't really control that they are on a main road that leads into the city but you can find parking up the side streets or behind wilco
Don't bother unless you're happy to wait two hours, while they painstakingly cut every single hair of the guys in front of you. Took my 8 year-old son there on a Sunday morning, two guys cutting, three in the queue ahead of me. Didn't get in the chair for an hour and 45 minutes. Ridiculous. Waited an hour yesterday while he did one guy's beard and then had cut less than half of the next guy's hair, which had only required clippers.
Very good haircut and value for money. Better haicut than I've had at alot of other more expensive places. Only hickup was the card machine not working but that's just a slight technical difficulty.
Worst haircut I’ve ever had. Don’t even wet your hair when they’re cutting. Talking to each other in polish and not even speaking to hero customers who are English. Got home and my hair was uneven and they can’t even fade properly. No wonder they were sitting around doing nothing when I arrived
This was my best haircut experience in Norwich by far ! The guys are real professionals polite and they have the best prices you can find in town !
Went here on a weekday. One person waiting ahead of me. An hour later still one person waiting ahead of me...just walked out.
Sorry I have other things to do than to waste the whole afternoon waiting.
Gave 2 stars instead of 0 for the setup. The place looks alright ????
Quick Facts About Santiago's
Santiago's place has a number of strengths and weaknesses based on the comments provided.
One major strength of Santiago's place is the skill and professionalism of one of the barbers mentioned. One customer describes him as "very good" and feels that he holds the business together. This indicates that at least one of the barbers is skilled and attentive to detail. Additionally, another customer mentions that they had their "best haircut experience" at Santiago's and praised the barbers for being professionals who are polite. This suggests that Santiago's has staff who are skilled and knowledgeable in their craft.
Another strength of Santiago's is the value for money that they offer. Multiple customers mention that the prices are reasonable or better than more expensive places. This indicates that Santiago's provides good quality haircuts at affordable prices. One customer even states that they had a better haircut at Santiago's than at more expensive establishments. This suggests that Santiago's is able to provide good value for customers, which is an attractive feature.
Parking is another strength mentioned by one customer. They mention that while parking is not the best due to being on a main road, there are still options available on side streets or behind a nearby store. This indicates that Santiago's is located in an area where parking can be found, which is convenient for customers.
However, there are also a number of weaknesses mentioned in the comments. One recurring complaint is the long wait times. Multiple customers mention waiting for extended periods of time before getting their haircut. One customer even states that they waited for an hour and 45 minutes with only three people ahead of them in the queue. This suggests that Santiago's may have a problem with managing their appointments and providing timely service.
Another weakness mentioned is the lack of customer focus. One customer describes feeling ignored as they walked into the shop, and another mentions that the barbers seem more interested in their phones than giving proper attention to the customers. This indicates that Santiago's may have a lack of customer service and attentiveness, which can create a negative experience for customers.
There are also comments about the quality of the haircuts. Multiple customers mention receiving subpar haircuts with uneven hairlines or improper fading. One customer even mentions that their hair was not wet during the haircut, which suggests a lack of attention to detail and proper techniques. This indicates that the skill level of the barbers may not be consistent and that the quality of the haircuts may vary.
Overall, Santiago's place has strengths in terms of skilled barbers, reasonable prices, and available parking. However, they have weaknesses in terms of long wait times, lack of customer focus, and inconsistent quality of haircuts. Improvement in these areas could lead to a better overall customer experience.
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 04:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Tuesday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
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